What does SAWA SAT offer?
SAWA SAT focuses on selected home-entertainment devices and technology, alongside viewing services and support before and after you choose.
What is a TV box and what does it do?
A TV box connects to your television and adds a smart platform for compatible apps and streaming services. It can be useful when you want a newer or faster experience than the TV’s built-in software.
What is the difference between Falcon Pro and Spark Play?
Falcon Pro is the more complete option within SAWA SAT services, while Spark Play is the more budget-friendly choice. If you are unsure which fits your needs, message us on WhatsApp.
How do I order a device or service?
Choose the device or plan you want, then use its WhatsApp button. The chat opens with a message matched to your selection.
Do I need a TV box if I already have a Smart TV?
Not always. If your TV is fast and already supports the apps you need, an extra device may not be necessary. A TV box becomes useful when you want a different platform, better performance or additional features.
Is there a plan for two devices at the same time?
Yes. Both Falcon Pro and Spark Play offer a 12-month plan where one account works on two devices simultaneously. Current pricing is shown on the Viewing Services page.
How do I know whether a device or offer is available?
Device availability is shown on device pages, while active offers appear automatically across the site and viewing-services area for the duration of the offer.
What is the difference between Android TV, Google TV and other Smart TV platforms?
Android TV and Google TV are Google platforms for the big screen, while other Smart TV systems vary by manufacturer and app availability. Google TV uses a newer, more content-focused interface with stronger personalization.
How do I order Falcon Pro or Spark Play?
Open the Viewing Services page, choose a plan and use its WhatsApp order button. The chat opens with a message matched to the service and plan you selected.
How do I contact SAWA SAT?
Questions, orders and support are handled through WhatsApp. Contact buttons are available across the site, including device, service and support pages.
How do I check whether a device is available?
Each device page shows its current availability, so new devices can be added later with their own status without needing a separate fixed question for every model.
Do you run seasonal offers?
Seasonal offers may be available. When an offer is active, the site shows the discounted price and offer expiry information on the relevant service page.
What is SAWA SAT’s role when a viewing-service problem occurs?
SAWA SAT is an independent reseller and does not own, manage or operate the servers or their technical infrastructure. It receives support requests, reviews available information, escalates issues to the provider when needed and follows the case within the limits of its role. This describes the technical role and does not limit any mandatory consumer right.
Can I cancel a device order before it is dispatched?
You can request cancellation before dispatch. The order status and fulfilment stage will be reviewed, and if fulfilment or shipment can be stopped, the cancellation will be handled according to the order status and applicable rights. If the product has already been dispatched, the post-delivery return rules apply.
Can I cancel before the subscription is activated?
You can request cancellation before the subscription is activated or its access details are delivered. The order status and execution stage are reviewed before you are informed of the outcome and how the request will be handled under the applicable rules.
Can I return a device after delivery?
Except in statutory exclusions, a consumer may rescind the contract within seven days following receipt of the product, provided the product has not been used or benefited from. The product condition is reviewed when a return is requested to determine whether the statutory conditions apply.
Can I get a refund after activation?
After activation, the case is reviewed based on whether the service has been used or a benefit has been received and whether a statutory right applies. If the service has not been used or benefited from, any cancellation or refund request remains subject to the applicable statutory right and its prescribed period. Once use or benefit has begun, a refund is generally not available unless another mandatory right applies.
What should I do if the device is defective or not as described?
Contact us on WhatsApp with the order details, a clear description of the issue and photos where useful. If the product is confirmed to be defective or non-conforming, the case is handled under the applicable statutory rights, and the return policy does not limit any mandatory consumer right.
If a refund does not apply to my case, can I still request support?
Yes. If a refund does not apply to your case, you can still request support if you believe there is a service-related issue. Available information may be reviewed and the case may be escalated to the provider for verification.
What if device delivery is delayed?
If delivery is delayed beyond the agreed date or a period prescribed by law, you may request a review and exercise any cancellation or refund rights where the relevant conditions apply. We also communicate expected delays when information about them is available to us.
What information should I send support when there is a problem?
Include the server name, device type, app name, when the issue occurred and a clear description. A screenshot may also be requested for diagnosis, but it should not expose sensitive login details.
What warranty applies if the device develops a fault?
Applicable statutory warranty rights apply to covered devices. The Saudi Ministry of Commerce states that electrical devices carry a warranty of at least two years, subject to warranty conditions and provided the fault is not caused by misuse or failure to follow the manufacturer’s recommendations. Contact us so the case can be reviewed and directed to the appropriate warranty process.
Does the MECOOL KM2 Plus support 4K HDR?
Yes. It supports 4K output and compatible HDR content. Actual results also depend on the display, content, streaming service and connection.
What happens if the issue is confirmed to be service-related?
If the issue is confirmed to be service-related and cannot be resolved within a reasonable period, an appropriate remedy is determined based on the circumstances and duration of impact. This may include extending the subscription, providing an alternative server for the remaining term, or another suitable solution. No particular remedy is automatic in every case.
Does the KM2 Plus support Google Assistant and Chromecast?
The device supports Google Assistant and Chromecast built-in as part of its Android TV experience, subject to app and regional availability.
Which problems are usually outside compensatory remedies?
These usually include issues caused by weak or unstable internet, home Wi-Fi coverage or network settings, device limitations or incompatibility, app faults or settings and updates, or sharing subscription credentials or using the service in a way that conflicts with the plan or instructions.
Can an exceptional case be reviewed individually?
Yes. Each case may be reviewed on its own facts, and an exception may be approved when the circumstances justify it. An exception granted in one case does not automatically create the same outcome for other cases.
What are the main differences between the KM2 Plus Deluxe and KM2 Plus?
The Deluxe increases memory to 4GB and storage to 32GB, and adds Wi-Fi 6, Gigabit Ethernet and Dolby Vision, alongside Dolby Atmos and 4K support.
What are the key features of the MECOOL KM2 Plus Deluxe?
Highlights include 4GB DDR4 memory, 32GB eMMC storage, Wi-Fi 6, Gigabit LAN and Bluetooth 5.0, plus 4K, Dolby Vision, Dolby Atmos, Google Assistant and Chromecast built-in.
Does the Deluxe support 4K, Dolby Vision and Dolby Atmos?
Yes. It supports 4K playback, Dolby Vision and Dolby Atmos when used with compatible content, display and audio equipment.
What is the benefit of Wi-Fi 6 on the KM2 Plus Deluxe?
Wi-Fi 6 is a newer wireless standard that can improve efficiency and consistency on compatible networks. Real-world benefits still depend on the router, network quality and home environment.
Is Ethernet better than Wi-Fi for a TV box?
Ethernet is often more consistent for a fixed TV setup, while Wi-Fi works well when the signal is strong and uncongested. The better choice depends on where the device and router are located.
Why can streaming buffer even with a fast internet plan?
Possible causes include weak Wi-Fi, network congestion, router distance, a temporary service issue or several devices using bandwidth at once. Headline internet speed alone does not tell the whole story.
